HaboFi is a subscription: €9 a month, €19 every 3 months, or €39 a year. This page says when you are charged, how to stop, and when you get your money back.
1. The free trial
New subscriptions start with a 14-day free trial. We ask for a card up front, but nothing is charged during the trial. If you cancel before the trial ends you pay nothing. If you do not, your card is charged for the plan you chose on day 14.
The trial is offered once per account. If you subscribe again after a subscription has ended, you are charged from the start.
2. Cancelling
- Cancel any time from the Account page using Manage subscription. No email needed.
- You keep access until the end of the period you have already paid for, then it stops. You are not charged again.
- Cancelling does not delete your portfolio. If you stop paying, your data stays in your account.
3. Refunds
- Within 14 days of a charge: email us and we will refund that charge in full, on any plan. You do not need to give a reason.
- After 14 days: we do not refund the unused part of a period you have already paid for. You keep access until it ends.
- Mistakes: if you were charged twice, or charged after you cancelled in time, we refund it regardless of how long ago it was.
- Where the law of your country gives you a stronger right to a refund, that right applies.
Refunds go back to the card you paid with. They usually appear within 5 to 10 business days, depending on your bank.
4. Who takes the payment
Payments are handled by Stripe, which acts as the seller of your subscription. It charges your card, collects VAT where it applies, and sends your invoices. Prices on our pricing page include VAT. Refunds are issued through Stripe, to the same card.
5. How to ask
Email contact@habofi.eu from the address on your account, or say which account it is. We aim to answer within two working days.